Terms & Conditions

Warranty & Refund Policy 

TAB-MATE.COM, distributes unique, fun, high quality products. All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within thirty (30) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed. 

We do not normally give refunds if you:
- change your mind, or
- make a wrong decision.

But if you are not satisfied with your purchase (within 10 days of purchase), we will gladly take back the item and refund you the original purchase price subject to the following terms and conditions. Return the item in its original unopened condition for you full refund. View the Return Merchandise Authorization Policy and terms and conditions following. 

At the sole discretion of TAB-MATE.COM, the only remedies available under this warranty will be either replacement of the defective part of the product, credit or refund the purchase price of the product if the goods were: 
- faulty
- wrongly described
- different from a sample shown to you, or
- not doing what they are supposed to.

All credits after one week from the time item is received will be of the original value or the current market price, whichever is less. 

This warranty is valid only if the product has been assembled and maintained per the instructions. This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others. 

All order changes or cancellations should be reported prior to shipping by phone at 514-343-5544 or email sales@tab-mate.com. 

Please retain your receipt as proof of purchase. 

Brand new items may be returned for a replacement or credit. Generic items may be returned for replacement only. 

All returned products may be subject to quality, operation, and/or performance tests by TAB-MATE.COM AND ITS SUBSIDIARIES testing facility or by a third party authorized by TAB-MATE.COM AND IT SUBSIDIARIES. Upon the explained results, non-defective items may be subject to a 15% restocking fee. 

There will be no refund for shipping costs under any circumstances. 

All products sold by TAB-MATE.COM AND ITS SUBSIDIARIES are brand new and are manufactured to meet the highest industry standards. 

All prices and specifications are subject to change without notice. 

Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. 

Any discrepancy, including wrong items or missing items, should be reported to TAB-MATE.COM AND ITS SUBSIDIARIES within 48 hours. All packages will be shipped the following business day. 

Because of the nature of the Internet, online ordering your purchase from TAB-MATE.COM AND ITS SUBSIDIARIES acknowledges that you have read and agree to these terms and conditions. 

All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. 

TAB-MATE.COM AND ITS SUBSIDIARIES Return Merchandise Authorization (RMA) Policy: 

All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. 

To request a Return Merchandise Authorization, call 514-343-5544 or email sales@tab-mate.com to obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Any shipping cost that you incur to return a product to us will not be refunded. RMA# is valid for 20 days from date of issuing. 

We will require the following information to process your return:
- Return Merchandise Authorization (RMA) number
- Full name and address
- Phone number
- Email address
- Packing Slip
- Original Order Confirmation Number
- Reason for returning the product 

Incomplete or unauthorized returns will be refused and will be returned to you. 

Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). 

Return Address: 

8086 Route Trans-Canada, 
Montreal, QC H4S 1M5

2002 Ridge Road, 
Champlain, NY 
12919 USA 

Please be sure to return package with a carrier that can provide tracking and insurance. TAB-MATE.COM cannot be held responsible for lost packages without a proof of delivery. Shipping charges on all returns must be PREPAID. We cannot accept C.O.D. deliveries. We do not charge to ship exchanges back to you. 

Limits and Exclusions: 

There are no expressed or implied warranties except as listed above. TAB-MATE.COM AND ITS SUBSIDIARIES shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. 

State and Provincial Law Rights: 

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province. 

Back-order Policy: 

If you order an out-of-stock product, we will email you when we expect that product to be available. You will be among the first to receive the item. TAB-MATE.COM AND ITS SUBSIDIARIES will not charge your credit card for back-ordered items until we ship your order. Shipping and handling charges will be added for each shipment when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to sales@tab-mate.com and we will change it for you.